Operation of the contract
Once we receive your written confirmation of the order, it means that you have understood and approved our general contract conditions. With this step you oblige yourself to receive and settle the ordered service.
Payment conditions
Payment conditions depend on the given service that is why we always indicate this dependency in advance.
According to our general payment conditions, the account is to be settled in cash once the service is fully delivered. We are only able to differ from this condition in case of our contracted partners.
Prices:
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Prices |
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The price is defined on the basis of the duration of the service. The fee is 3600 HUF+VAT/first hour and from that on 60 HUF+VAT/minutes. This means that minimum one complete hour is billed, following that the account is made according to the number of the further minutes. |
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An individual offer is made, as these are unique services fulfilling your special requests. |
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In case of obtaining tickets to theatre, opera, concert, sport events and ship, airplane, train tickets, the price is 1500 HUF+VAT/ticket. From the fifth ticket, this price is 1000 HUF+VAT/ticket in case of a delivery within Budapest. If the delivery address is not within Budapest the tickets are either posted or can be picked up in our office on a previously set appointment. On demands we can also deliver your tickets to the countryside. In this case the price is 120HUF/km from the city limits of Budapest. |
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Reservation in hotels and restaurants is free of charge. |
Cancellations
The service which has been already confirmed in a written form can likewise only be cancelled in a written form. The possibilities of cancellation depend on the given service (for example, until which point in time the order be cancelled), but these are always indicated in advance.
In case you cancel your order in time, we only charge an administrative fee: 1800 HUF+VAT.
In case of cancellation after the set deadline, services/goods are charged in 100%.
If the ordered service is related to purchasing goods, we charge the price of the goods and the administrative fee as well in case of cancellation (for example ordering a gift parcel).
Complaints and legal disputes
Concierge Ltd aims at fulfilling its orders according to their best knowledge and with due foresight.
Concierge Ltd does not take the responsibility for any loss or inconvenience arising from any reason extrinsic its activity. This responsibility always falls on the source of the service (for example if the carpet becomes rusty after cleaning). It is not regarded as a default of the contract if Concierge Ltd. is unable to fulfill the services defined in the contract due to unforeseen circumstances that cannot be held against the company (vis maior).
Unforeseen circumstances and situations that cannot be solved with human power are those that directly impede the company in the exquisite fulfillment of their duties of contract. (These include strike, fire, terror attack, weather, cancellation of shows etc.)
Please do not hesitate to call (+36-20-419-5743) or write (kulcs@concierge.hu) us if you have any complaints.
Parties strive to settle their disputes amicably. In all issues not regulated by the agreement the relevant provisions of Hungarian Civil Code shall be applied.
